FAQs
Your order hasn’t shipped yet ?
Orders are usually processed and shipped within 3 working days of purchase.
Your package is delayed or missing ?
Shipping times vary. We ship worldwide from different fulfillment centers based on your location.
Average shipping time is about 7 to 20 working days.
Your tracking number will be updated 1–3 days after your order has been shipped.
You need to cancel an order ?
We are only able to cancel orders within the first 12 hours after the order is placed.
If the order has been processed, prepared for shipment, or shipped, cancellation is no longer possible.
Something’s wrong with your item ?
If you received a defective product, incorrect order, or damaged order, contact us within 7 days from receiving your order.
Please do not return anything before we review the case.
Our customer service team will review the request and send further instructions.
You will be responsible for paying for your own shipping costs for returning your item.
Original shipping charges are not refundable.
The following items are final sale for hygienic reasons:
- Cosmetics
- Lingerie
- Underwear/shapewear
You want to pay securely
We accept the following payment methods:
- PayPal
- Visa
- MasterCard
- Discover
- American Express
- Debit Card
- E Check (using your regular bank account)
Still stuck? Get help now
Email info@aurelvoria.com